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local welfare assistance officer

  • Administrative
  • Enfield
  • Up to £16.45 per hour
  • Temporary
  • Full Time
  • LBE2588
  • 21 Jun 2018
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We are currently recruiting for a Local Welfare Assistance Officer to work at The London Borough of Ealing within the Welfare Provision team.

The Role

As the Local Welfare Assistance Officer at The London Borough of Ealing, You will play an important role of; Assisting with and processing customer's applications for discretionary funds including Discretionary Housing Payment, Council Tax Support Hardship Fund and Local Welfare Assistance. Provide money and debt advice, carry out home visits and work with voluntary and community organisations and other internal and external organisations to ease customer's hardship.

Location: Perceval House, Ealing

Hours: 35 hours Mon to Fri (09:00:AM - 05:00:PM)

Duration: 3 Months

Rate of Pay: £16.45p

Who are we looking for?

As the Local Welfare Assistance Officer the main duties will include:

1 To manually calculate entitlement to Housing and Council Tax Support, other welfare benefits and all the discretionary payments when necessary

1 To process all Discretionary Housing Payments, Council Tax Support Hardship Fund and Local Welfare Assistance claims to defined quality standards and specified timescales

1 To assist customers with the completion of all discretionary payment application forms when required.

1 To ensure customer satisfaction through addressing customer queries at reception and call centre regarding these applications

1 To give comprehensive advice on all aspects of Welfare Benefits.

1 Discuss expenditure minimisation e.g. making payments to creditors or cutting down on non-essential expenditure.

1 To discuss in detail client's debt problems and provide advice and assistance to enable them to resolve them.

1 To assist customers with the opening of bank accounts or other alternatives for the receipt of Benefit Payments and Local Welfare Assistance payments.

1 To prioritise one's caseload including the booking of appointments when necessary.

1 To obtain and record when necessary additional information in response to customer's applications by telephone, letter, interview or visit in order to determine applications.

As the Business Service Officer for the Housing, Benefits & Planning team at The London Borough of Ealing we are looking for someone who has:


* To demonstrate a comprehensive knowledge and understanding of Welfare Benefits legislation and procedures and the ability to keep abreast of changes of legislation.*
* To possess good analytical skills, using them to examine case files on a wide range of issues, and to make decisions applying discretion in an impartial manner.
* To possess good knowledge of Word and Excel and to demonstrate the ability to learn computer systems required for carrying out duties of a Local Welfare Assistance Officer.


Working for Adecco as a temporary associate gives you a world of benefits not just your Hourly rate! Some of which include:

Pension, Eye Care Vouchers, Discount at loads of High street and retail outlets through Eden red and so much more!

What happens next

We review all CV' and if your CV has been selected you will hear from us very soon with the next steps! Unfortunately due to the large volume of CV's we receive we can not give feedback on every CV but if you feel you have the right experience to work within similar roles please contact us directly on the details below.

Adecco Uxbridge Contracts team are responsible for recruitment for Ealing and Hounslow Council.

Please feel free to contact me if you are looking for jobs within these Local Boroughs

01895 215 610

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Pri

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