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1st line support

  • IT
  • Enfield
  • Up to £135.00 per day
  • Contract
  • Full Time
  • 395233-A
  • 04 May 2018
  1. Jobs in London from Spring Technology
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Job Purpose:

Summary:

* Experience 1st line support
* Phone based predominantly but will be some email and ticketing
* 250/300 queries per day for the whole team which is 4 analysts who report into a team lead
* Needed due to certain projects using the teams time
* Ideally hospital experience , but public sector would be fine
* Someone who can hit the ground running
* Communication skills essential
* Technical ability is less important than communication
* Generally speaking its phone based support
* Includes email and portals (ticketing system) but mostly phone
* Extremely busy - Up 250/300 per day for the whole team
* Team is 4 analysts who report in to a team lead who is very busy at present on other projects
* Technical ability- if they have a hospital background there shouldn't be any problem, providing basic OS office support and basic applications support

Spring Technology is acting as an Employment Business in relation to this vacancy.

Spring Technology is an Equal Opportunities employer; we welcome applicants from all backgrounds.

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