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customer service advisor

  • Insurance
  • Croydon
  • £19000 - £23000 per annum
  • Permanent
  • Full Time
  • 001/ml
  • 03 May 2018
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Exciting Opportunity!! Would you like to work for a boutique finance company that gives their employees full product training and encourages development and growth? I am proud to be representing a private organisation based within the Croydon borders that are eager to recruit an experienced Customer Service Advisor with true service excellence skills. Joining a very busy yet small team within a fast growing company you will find yourself joining a friendly working environment.

This role will consist of taking responsibility of your own work, ensuring all queries are all actioned within the company SLA's.

* Ensure all customer complaints are resolved in away that treats the customer fairly at all times

* Manage your own workload then assess customer's needs and then provide suitable advice

* Ensure all administration and paperwork is undertaken in accordance with the company's procedures

* Maximise renewal retention on allocated renewals. Take responsibility for replacing business where necessary to retain the client

* Ensure that at all times you conduct yourself in accordance with the rules, codes of conduct and guidelines as issued by the Company and FCA.

Ideal candidates for this opportunity will have knowledge of Data Protection Laws, FCA rules and Customer Codes alongside experience with approaching customers, rapport building, selling and good communication skills; oral, written and verbal.

If you are an experienced Customer Service Advisor then please apply today.

By registering with Office Angels you will benefit from the support of a dedicated and experienced recruitment consultant, have access to various interviewing techniques, regular updates of the local employment market and consistent feedback on all applications. This service is offered right through to the day you start your new role and beyond.

Due to the high volumes of applications that we receive we are only able to make contact with successful applicants. Should you not hear back from us within 3 - 5 working days unfortunately you have been unsuccessful.

Office Angels is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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