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assistant manager

  • Customer Service
  • Southwark
  • Up to £330000 per annum
  • Permanent
  • Full Time
  • RX76562
  • 02 May 2018
  1. Jobs in London from Adecco
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Assistant Manager - Permanent - Bermondsey, London

Permanent role

Hours: 8:30-6pm

£33,000 - £33,500 DOE

Start date: ASAP

Adecco currently has a great opportunity to join a global industrial distributor serving the Electrical, PPE and MRO sectors for an individual to support with the management in our City branch; you will support the Business Manager with tasks including management of staff and ensuring that sales, profit and service level targets are consistently achieved.

The Role:

* Manage the internal sales office on a daily basis, driving account management activities with branch colleagues, whilst having their own basket of accounts to manage.
* Personally provide account management for nominated accounts and share current customer trading information with relevant colleagues.
* Support the Business Manager to implement the strategic and tactical business plan for the branch and convert this into profitable day-to-day business performance.
* Champion and drive forward sales and customer service initiatives within the branch team.
* Monitor and take appropriate action to ensure that the branch achieves its daily sales/profitability targets and all agreed service levels.
* Manage the Customer Order trackers on a daily basis, regularly reviewing and taking relevant action.
* Contribute to the effective operation of the business through active collaboration in activities required as a senior member of the local branch management team and the recognised deputy to the Business Manager.
* Ensure that the Operational Checklist (Daily/Weekly/Monthly) is reviewed as required and all actions are followed up.
* Co-ordinate cycle counting activities and personally review/check after it has been completed by branch colleagues, including stock adjustments, in line with process and audit requirements, flagging up any discrepancies without delay.
* Complete invoice review and authorisation on a daily basis in the absence of the Business Manager.
* Ensure compliance with administrative processes and procedures in line with company requirements and act as cover when the administrator is absent.
* Support the Business Manage in co-ordinating daily driver activity, taking account of priority deliveries and key customer requirements.
* Continually review branch operating systems, procedures and practices and implement any changes to improve operational effectiveness and efficiency, and to reduce costs.
* Support the Business Manager in achieving business goals by training, coaching and appraising branch colleagues to deliver enhanced performance and build their capabilities.
* Assist the Branch Manager in people related issues, including attendance, performance and conduct so that their operational performance delivers budget targets, agreed KPI's and is in line with company standards.



The person must have:

* High levels of product, electrical industry and local customer and competitor base knowledge
* High levels of commercial acumen
* Strong sales and negotiation skills, including telesales and account management
* Sound knowledge of branch processes and procedures across all branch functions
* Demonstrated passion for providing first class customer service
* Stand in for Business Manager in times of absence

Benefits: We offer an excellent benefits package together with a collaborative and engaging working environment.

The application process is subject to the successful completion of background and reference checking, including CRB and CCJ (County Court Judgement) checks

Adecco is an equal opportunities employer If you do not hear from one of our consultants within 7 days of applying for this role, please assume you have been unsuccessful in this instance. Your CV will be kept on file and you will be considered for future vacancies that match your skills.

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