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1st line support analyst – french speaking

  • IT
  • Enfield
  • £100 - £120 per day
  • Contract
  • Full Time
  • HQ00033502
  • 07 Dec 2017
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1st Line Support Analyst - French Speaking

A 1st Line Support Analyst seeking an opportunity to work for our Media client based in London whose main duties will be providing 1st Line Support. This role will offer an initial 3-month contract with a likely extension.

Key skills required for the 1st Line Support Analyst - French Speaking

* Under direct supervision responds to end user incidents or requests.
* Conveys a helpful attitude.
* Communication: For basic issues, confers with end users to understand and document inquiries, issues or requests - particularly password resets.
* Documents and tracks requests in ticketing system.
* Conveys information clearly and effectively verbally and in written format.
* Based in London.
* Problem Resolution: Responds promptly to requests. Follows documented procedures for problem source isolation. Provides basic solutions to routine device and applications issues based on prescribed guidelines or procedures. Escalates as necessary in a timely manner. Training: Provides basic end user training in fundamental system logon processes.
* Project Participation: May participate as a team member or partner with a senior technician on a project team.
* Demonstrates competencies in own area and in general business principles; may still be acquiring higher skill level
* Works on practical tasks to established procedures
* Typically works with moderate guidance, accountable for individual results and impact on work group
* Deepening knowledge/skill in one skill area or broadening ability over a variety of skills
* Applies knowledge/skills to a variety of standard day to day activities; knows when to refer to others; handles a variety of tasks within own area
* Interprets client needs and works to meet those needs, offering assistance and advice on standard practical issues; may call on others for help in situations outside own area of knowledge
* Understands the key business practices relating to own area; uses this knowledge to focus and improve own work
* Identifies the problem and all relevant issues in straightforward situations; generates possible solutions, assesses each using standard procedures and makes a sound decision

Essential Products/Systems/Experience:

Language Requirements: Fluent ENGLISH and FRENCH

If you are a 1st Line Support Analyst looking for a new contract opportunities either apply online or if would like to find out about other IT/Financial Services opportunities please contact Rita Sousa on 01793 437282 or email

Do you know anyone who might be looking for a new role? You could benefit from our candidate referral scheme. Contact me on the above contact details for more information.

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